Total Amount Due Display Inconsistent Between Invoice Display and Self Service Display (Doc ID 2290270.1)

Last updated on JULY 25, 2017

Applies to:

PeopleSoft Enterprise CS Brazil - Version 9 to 9 [Release 9]
Information in this document applies to any platform.

Symptoms

On Campus Solutions 9.0 with Brazil Localization #10 applied, a printed invoice shows a Total Amount inclusive of the previous billing amount. The due amount for the current bill is not shown. Account statements are used, with Previous Invoice Calculations setting = Method Calculation Account Balance. The due amount shown on self service is correct but does not match the Total Amount on the invoice.

ACTUAL BEHAVIOR
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Bill Total Amount Using Account Statements does not match self service.

EXPECTED BEHAVIOR
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The amounts on the Bill should reflect the actual due amount.

STEPS
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The issue can be reproduced at will with the following steps:
1. Value de Fatura (Invoice amount) as 456.00, and Valor Total (total amount) as the current invoice amount plus the amount of the previous invoice
2. Adminstrative view is shown. Navigation Student Financials, Remittance, Print Remittance. The amounts shown are the same as the self service bill detail.
3. Sign in as the student to self service;
4. The due amount does not reflect the amount on the bill.



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Cause

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