Event Start Date Time Delayed By 1 Hour At First Trigger From Event (Doc ID 2290322.1)

Last updated on AUGUST 09, 2017

Applies to:

PeopleSoft Enterprise CRM Online Marketing - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Other

ACTUAL BEHAVIOR
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When a new event is first triggered to send email, the Event Start Date/Time reflected in the Scheduler Event Report is delayed by 1 hour.

EXPECTED BEHAVIOR
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Event start time should be the time it initiated and so email will trigger on time with no delay,

STEPS
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The issue can be reproduced at will with the following steps:
1) Trigger the broadcast email from Event Email Communications.
2) Event Start Date/Time in Scheduler Event Report(@ Main Menu -> Marketing -> Dialog Monitoring -> Control Center -> Scheduler Event Report) reflect as 1 hour delayed from the actual trigger date/time.


Cause

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