Can't Open Attachment - You Are Not Authorized To View The Email Attachments/downloaded Files.

(Doc ID 2290328.1)

Last updated on SEPTEMBER 11, 2017

Applies to:

PeopleSoft Enterprise CRM Support - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.1 version, Other

When attempting to open attachments,
the following error occurs.

ERROR
-----------------------
'You are not authorized to view the email attachments/downloaded files'


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Case -> Notificationa, consider Inbound notification
2. Click on attachment



Cause

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