PORTAL: Accessing the Fluid Guest Homepage does not redirect users to the Classic user login. (Doc ID 2290600.1)

Last updated on AUGUST 11, 2017

Applies to:

PeopleSoft Enterprise PRTL Interaction Hub - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

On : 9.1 version, Homepages and Tabs

When attempting to redirect a Guest user from a Fluid Homepage to Classic Homepage with tabs, the following error occurs.

ERROR
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" You are not authorized on this page"
"You are not authorized to access this component"


STEPS
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The issue can be reproduced at will with the following steps:
1. Connect to HUB Guest Homepage Fluid enabled  
2. Error received when attempting to redirect Guest user from Fluid to Classic Guest login page
3. " You are not authorized on this page"
"You are not authorized to access this component"

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot login to Classic Guest login page when the system is set to Fluid enabled.

Note* The customer wants Fluid for all user including Guest however, at time to login for Guest they want to use the Classic Homepage with tabs.

Cause

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