Self Service Amounts Incorrect After Applying Patch 26182948 - TOTAL AMOUNT DUE INCONSISTENT BETWEEN INVOICE DISPLAY AND SELF SERVICE DISPLAY (Doc ID 2291193.1)

Last updated on AUGUST 29, 2017

Applies to:

PeopleSoft Enterprise CS Brazil - Version 9 to 9 [Release 9]
Information in this document applies to any platform.

Symptoms

On Campus Solutions 9.0 with Brazil localizations applied, the billed amounts on the self service page are still incorrect after applying the fix for Bug 26182948 - TOTAL AMOUNT DUE INCONSISTENT BETWEEN INVOICE DISPLAY AND SELF SERVICE DISPLAY. The Print Remittance issue has been resolved by the patch for Bug 26182948 - TOTAL AMOUNT DUE INCONSISTENT BETWEEN INVOICE DISPLAY AND SELF SERVICE DISPLAY.

ACTUAL BEHAVIOR
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Self service displays the amount of the original bill, not the adjusted amount.

EXPECTED BEHAVIOR
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Adjustments to the amounts on an remittance should be reflected to the student's self service.

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Menu Financas Academicas, Gerar Faturas de Clientes, Faturas Aluno, Revisar Fatura, showing the Detalhes de Fatura (Invoice details),
2. Note the adjusted amounts;
3. Financas Academicas, Processo Boleto, Imprimir Boleto Bancano;
4. The amount displayed on the self service page reflects the original bill amount, not the adjusted amount.



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Cause

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