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CRM - SOLUTION SEARCH RETRIEVES IRRELEVANT SOLUTIONS DUE TO HTML TAGS IN THE SOLUTION (Doc ID 2291752.1)

Last updated on NOVEMBER 02, 2020

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 8.55 version, Search Framework

ACTUAL BEHAVIOR
---------------
SES search results includes solutions that don't match search text

Solution Search retrieves irrelevant Solutions due to HTML tags in the solution


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Employee SS > HR HelpDesk > Search solutions
2. Enter the keyword with and without double quotes



Cause

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In this Document
Symptoms
Cause
Solution
References


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