CRM - SOLUTION SEARCH RETRIEVES IRRELEVANT SOLUTIONS DUE TO HTML TAGS IN THE SOLUTION
(Doc ID 2291752.1)
Last updated on NOVEMBER 02, 2020
Applies to:PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.
On : 8.55 version, Search Framework
SES search results includes solutions that don't match search text
Solution Search retrieves irrelevant Solutions due to HTML tags in the solution
The issue can be reproduced at will with the following steps:
1. Employee SS > HR HelpDesk > Search solutions
2. Enter the keyword with and without double quotes
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