CRM - SOLUTION SEARCH RETRIEVES IRRELEVANT SOLUTIONS DUE TO HTML TAGS IN THE SOLUTION (Doc ID 2291752.1)

Last updated on JULY 28, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 8.55 version, Search Framework

ACTUAL BEHAVIOR
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SES search results includes solutions that don't match search text

Solution Search retrieves irrelevant Solutions due to HTML tags in the solution


STEPS
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The issue can be reproduced at will with the following steps:
1. Employee SS > HR HelpDesk > Search solutions
2. Enter the keyword with and without double quotes



Cause

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