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EAR 9.2: Cash Drawer Receipt Additional Information Incorrect When Adding Additional Checks (Doc ID 2291765.1)

Last updated on JULY 21, 2020

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When adding multiple checks while creating a Cash Drawer Receipt, the Additional Information page shows the data entered for the prior check  (check # and who check is from ) the first check information will pop up and you have to X out of it for a new blank page to appear. The Additional Information should be blank instead of bringing in data for the prior check. This was working this way in PUM Image 14.

The issue can be reproduced at will with the following steps:

  1. Navigate to Accounts Receivable>Payments>Cash Drawer>Cash Drawer Receipt
  2. Select a customer and Add a new value
  3. Input Payment Method of Check
  4. Amount Tendered = $10.00
  5. Click Additional Information
  6. Fill in Check # 1234
  7. Click Select Address.  Then OK.
  8. Add a new row under Payment Method
  9. Input Payment Method of Check
  10. Amount Tendered = $20.00
  11. Click Additional Information
  12. Note the Check information was not cleared out.
  13. Change Check # to 12345
  14. Click OK.
  15. Note it now clears out the information to be filled in.

To gather more information concerning this scenario and its related problem, refer to the available Replication Steps PDF Document here linked containing the complete configuration and the replication steps necessary to reproduce the issue.

NOTE: In the attached document, user details / company name / address / email / telephone number represent a fictitious sample (based upon made up data used in the Oracle Demo Vision instance). Any similarity to actual persons, living or dead, is purely coincidental and not intended in any manner.

Cause

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In this Document
Symptoms
Cause
Solution
References


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