CRM - Search Solution Tab On SS Case Has Wrong Keywords (from Previous Case) (Doc ID 2291767.1)

Last updated on JULY 28, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Case Component

ACTUAL BEHAVIOR
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Search solution tab on SS Case has wrong keywords (from previous Case)



STEPS
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The issue can be reproduced at will with the following steps:
1. Login as SS user to HR Helpdesk.
2. Go to one of the cases from your "My Recent Cases" pagelet.
3. Click on the Solutions tab. The search text field is auto-populated with the Case Summary.
4. Go back to home. Click on another Case. When you go to the Solutions tab, the search text is still populated with the keywords from the previous Case.



Cause

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