CRM - Related Cases Tab>Search Related Cases > Customer And Contact Icons Not Available In IE (Doc ID 2291769.1)

Last updated on JULY 28, 2017

Applies to:

PeopleSoft Enterprise CRM Support - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Other

ISSUE 
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Support > Related Cases tab>Search Related Cases > Customer and Contact Icons not available in IE

In IE browser only - When in support, related cases and go to search for an existing case to relate, the "transfer to" icons over lay the search icons so they are not available to select and search for a customer.  


STEPS
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The issue can be reproduced at will with the following steps:
1. support, search case
2. open an existing case
3. Related Cases tab
4. related existing cases


Cause

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