E-MAP: Attempt To Access Manager Self Servide MAP Approval Tile Fails With Error: 'Error 500--Internal Server Error' (Doc ID 2291770.1)

Last updated on JULY 28, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 7.51 and later
Information in this document applies to any platform.

Symptoms

On PT 8.55.05 HCM 9.2 : Mobile/MAP Approval Workflow (AWE) with Mobile Application Platform

In one environment, after clicking on the MAP Approvals tile on the Manager Self Service Fluid homepage the below error is displayed. This started after a Refresh, and the Test environment was also refreshed and the issue does not occur there.


The issue can be reproduced at will with the following steps:
1. On Manager Self Service Fluid Homepage, click the Approvals tile
2. Note the above error is returned


Cause

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