CRM 9.2 Notes Created As Internal Visibility Can Be Seen In Self Service Fluid (Doc ID 2291773.1)

Last updated on JULY 28, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Case Component

ISSUE 
---------------
CRM 9.2 Notes Created as Internal Visibility Can Be Seen in Self Service Fluid

There was a bug fix 18340251 for notes that were created with internal visibility and could still be seen in self service.

The same problem exists in fluid self service. Notes created with internal visibility can be seen on the RC_SS_UPDATES_FL page in the RC_SS_MCASE_HHD_FL.GBL Component.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in as an Employee
HR Service Center
Create case

2. Log in as an Agent
open that SS Case, add an internal note

3. Log in as the Employee again
Open the same case
The internal note added by the Agent is visible to the SS employee



Cause

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