CRM - Chat With Agent Link Pops Error When Employee Tries To Initiate Chat (Doc ID 2291778.1)

Last updated on JULY 28, 2017

Applies to:

PeopleSoft Enterprise CRM Multichannel Communications - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, ERMS-Chat

Chat with Agent Link pops error when employee tries to initiate chat


ERROR
-----------------------
RC_SELF_SERVICE.DISP_TMPL_FAM_CD not found in the scroll Level 0 (2,155)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. HR Service Center
2. Known Issues
3. click 'Chat with Agent' link
4. fill in some texts
5. click 'start chat'
6. get error



Cause

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