eBenefits Life Events Effective Date And Effective Status Are Not Recognized For Attachments
(Doc ID 2292363.1)
Last updated on DECEMBER 20, 2022
Applies to:
PeopleSoft Enterprise HCM Benefits Administration - Version 9.2 and laterInformation in this document applies to any platform.
Symptoms
When attempting to change attachments for a Life Event, the self-service page does not appear to recognize the Effective Date or the Effective Status. it continues to pull in the historical row as well!
STEPS
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The issue can be reproduced at will with the following steps:
1. Inserted a new effective dated row to attach more than just one type of document to the Marriage event.
2. Marked the historical row as inactive.
3. When adding a new Marriage Event. The system apparently is NOT recognizing that it should only use the max effective dated row that is active.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |