The Application Printed Document Is Missing The Personal Information Section When Eligible to Work in U.S. = No

(Doc ID 2292525.1)

Last updated on JULY 31, 2017

Applies to:

PeopleSoft Enterprise HCM Talent Acquisition Manager - Version 9.1 and later
Information in this document applies to any platform.


On : 9.1 version, Manage Applicant


The application printed document is missing the Personal Information section. 

When applicant has answered when Eligible to Work in U.S. = No

Then in HCM 9.1 Recruiting > Search Applicants > Print Application Details page [HRS_APP_PRINT_PAGE]
is missing the Personal Information Section [SubPage HRS_PERS_INFO_SBP] containing the following two items:

When the recruiter selects Print Application Details the Personal Information Section doesn't show.


Expect the Personal Information Section with both fields 'Are You a Former Employee' and 'Eligible to Work in U.S.' must appear regardless of value for 'Eligible to Work in U.S.'



1. Login as PS
2. Go to Careers > login as any user
3. Apply for any job and answer:

4. As PS, go to Recruiting > Find Applicants > confirm data is correctly displayed
5. Click Print Application Details
6. Observe that the Personal Information sub page is missing which normally appears between EMAIL and PREFERENCES sections.


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