E-PIA: OnReadyState Error In PeopleSoft Benefits Life Events With Breadcrumbs Enabled

(Doc ID 2293717.1)

Last updated on AUGUST 03, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
Information in this document applies to any platform.

Symptoms

On : 8.55 version, Component Processing

onReadyState error in PeopleSoft Benefits Life Events with breadcrumbs enabled

If breadcrumbs are enabled in Portal>Portal Utilities>System Options, Benefits Life Events (activity guide) "I got Married" event will get an onReadyState error after confirming the save of adding a new phone number. This problem was produced in our DEMO (no customizations) environment: PeopleSoft HCM 9.2 PUM 9 with PT8.55.13. We just did a PT upgrade only from 8.54.05 to 8.55.13. This is NOT an issue in our PT8.54.05 environment. This issue has been introduced with PT8.55. BREADCRUMBS MUST BE ENABLED to replicate the issue.

ERROR
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Function onReadyState Error: syntax error
PT_AJAX_NET_MIN



BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot complete the Benefits Life Events activity guide.

Cause

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