E-PUM: Unable to reach HCM Image 23 VirtualBox after initial deployment using Bridged Adapter (Doc ID 2293821.1)

Last updated on AUGUST 03, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.56 and later
Information in this document applies to any platform.

Symptoms

On : 8.56 version, Updates and Fixes

ACTUAL BEHAVIOR
---------------
Problems accessing HCM PI #23.

We had installation/configuration issues with HCM PI#23 which were downloaded on Friday night 28th July,2017 . After downloading the latest files yesterday(20.5 GB), the installation/configuration of PI#23 went well on Virtual Machine . However, we are not able to access the URL(http://pshcmpum002.nyumc.org:8000/ps/signon.html) and the database(HRDMO23). 'TNSPING HRDMO23' result is OK on VM.

A ping of the IP address of the VM results to Destination host unreachable.


EXPECTED BEHAVIOR
-----------------------
Log into the VM via PIA should be successful.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Deploy the VirtualBox image.
2. Log into the environment through PIA

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use the new Image for their maintenance.

Cause

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