E-PUM: Unable to reach HCM Image 23 VirtualBox after initial deployment using Bridged Adapter

(Doc ID 2293821.1)

Last updated on AUGUST 03, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.56 and later
Information in this document applies to any platform.


On : 8.56 version, Updates and Fixes

Problems accessing HCM PI #23.

We had installation/configuration issues with HCM PI#23 which were downloaded on Friday night 28th July,2017 . After downloading the latest files yesterday(20.5 GB), the installation/configuration of PI#23 went well on Virtual Machine . However, we are not able to access the URL(http://pshcmpum002.nyumc.org:8000/ps/signon.html) and the database(HRDMO23). 'TNSPING HRDMO23' result is OK on VM.

A ping of the IP address of the VM results to Destination host unreachable.

Log into the VM via PIA should be successful.

The issue can be reproduced at will with the following steps:
1. Deploy the VirtualBox image.
2. Log into the environment through PIA

The issue has the following business impact:
Due to this issue, users cannot use the new Image for their maintenance.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms