E-PIA: Run to HTML,Excel and XML links in Query Manager and Query Viewer spinning for ever while running a report having prompt criteria (Doc ID 2294106.1)

Last updated on AUGUST 04, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
Information in this document applies to any platform.

Symptoms

On : 8.55 version, PIA Core Technology

Try to run a report having prompt criteria through Query Manager OR Query Viewer spinning for ever. After clicking 'Run to HTML' OR 'Run to Excel' OR 'Run to XML' links will open a new window with Lookup prompt. After clicking LookUp Button (Magnifying Glass) it supposed to open a Modal window with values, instead getting a spinning wheel. Browser console may give below error:

"Unable to get property 'getStoredData' of undefined or null reference"

When we run the same report using 'Edit' link, we don't have any issues. Modal window is opening.

STEPS
---------------
The issue can be reproduced with the following steps:

1. Login to PIA

2. Navigate to Main Menu--> Reporting Tools --> Query --> Query Viewer or Query Manager

3. Search a Report having prompt - 'CARTRAIN'

4. Click Run to Excel

5. This will open a new Query window for 'EmpIID' Lookup

6. Click Look Up Button (Magnifying Glass)

You can see spinning wheel running for ever Also may get below error in browser console.

"Unable to get property 'getStoredData' of undefined or null reference"

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms