E-PORTAL: Navigation Collections from Content Provider Generate 'User is not Authorized' Error (Doc ID 2295193.1)

Last updated on AUGUST 11, 2017

Applies to:

PeopleSoft Enterprise PRTL Interaction Hub - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

On : 9.1 version, Navigation Collections

When attempting to access remote content from Portal HUB,
the following error occurs.

ERROR
-----------------------
User is not authorized.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Portal HUB 9.1 tools 8.56.01
2. Navigate to a Nav collection for CS content tools 8.53.24
3. error User not authorized

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot navigate to remote content from Portal Hub.

Cause

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