(GP 2017-C)OTH_ALLOW (Other Allowance) Not Showing On CP21

(Doc ID 2295286.1)

Last updated on AUGUST 09, 2017

Applies to:

PeopleSoft Enterprise HCM Global Payroll Thailand - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

OTH_ALLOW (Other Allowance) not showing on CP21

ACTUAL BEHAVIOR
---------------------
The amount for the OTH_ALLOW is not printed on the CP21

EXPECTED BEHAVIOR
-----------------------
The amount for the OTH_ALLOW should be printed on the CP21

STEPS
--------
The issue can be reproduced at will with the following steps:

1. Terminate the employee on Jan 30th
 
2. Run the Jan Payroll
 
3. Create CP21 Data MYS

4. View CP21 Details MYS (check if the data generated for the employee)

5. Print CP21 Form MYS (issue happen hereļ¼Œ OTH_ALLOW not printed on section 11 in the report)


Cause

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