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E-BI/IB/GL/ExcelToCI: ExcelToCI Upload or Excel Journal Import Fails When TLS 1.1 or 1.2 Is Used (Doc ID 2296330.1)

Last updated on NOVEMBER 06, 2018

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.51 and later
Information in this document applies to any platform.


A customer's organization disallowed all SSL protocols except TLS version 1.2. After this, users uploading data using the GL Journal Upload Excel spreadsheet get the error below.

"Error Occurred In The Secure Channel Support"

in some cases additional error messages when using ExcelToCI may include the following:

"Error in sendSOAPRequest_GetCIShape"

An error occured in the secure channel support

FSCM 9.2 image 11
PeopleTools 8.54

Steps to replicate
1. Set up the spreadsheet.
2. Populate journal header and lines details
3. Click Import Now


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