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EAR9.2: What Are The Answers to Some Questions Related to Customer Refund Flow in AR? (Doc ID 2296552.1)

Last updated on APRIL 04, 2019

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


Is there a way to include DB items as part of the customer refund using RC or RRC, as the entry types, in that the amount refunded would be a sum of the credit and the debit with the refund process using the credit item id as the voucher invoice id?

Is it possible to create an entry type that would allow a credit item and debit item to be chosen on the same worksheet and sum as described above?

If none of that is possible, what suggestions does Oracle have for us to simulate such behavior on a maintenance worksheet?

When trying to implement customer refunds in PeopleSoft AR and when the business scenarios is as follows:
- using the maintenance worksheet and choosing credits items from the customer accounts, RC as the entry type, and CLOS as the entry reason, the refunds are allowed to process and they make it into AP just fine.
- however, when choosing a credit item and a debit item, with the credit being larger, on the maintenance worksheet, the following message when trying to use the RC entry type on the debit:

"Amount must be negative for a refund credit transaction (6050,102)"
- when choosing RRC as the entry type on the debit item, the following message is received: "This Entry Type is not valid for a Preexisting Item (6050,104) "



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