Warn and Reject have same Functionality within Supplier Registration (Doc ID 2297256.1)

Last updated on AUGUST 15, 2017

Applies to:

PeopleSoft Enterprise SCM Purchasing - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms


When setting up supplier registration, there are 3 options available if a Duplicate ID (e.g. a TIN already associated to a supplier record) is entered as part of a supplier registration transaction:

Do Not Check
Warning
Reject

Logically, we would expect Reject to be a hardstop. If a duplicate TIN is entered, then it should not be possible to continue with the submittal. Warn should just communicate that the TIN is a duplicate, but allow the continuance of the submittal. Do Not Check should simply provide no message and allow the submittal to continue.

In actuality, this is not what occurs. Reject and Warning perform in EXACTLY the same way. The same hardstop is generated, obligating the TIN to be changed in order to continue to the submittal, that an email be sent requesting guidance, or that the submittal be abandoned.

This identical functionality between Reject and Warning is wrong. This appropriate functionality for Reject, but it is not for Warning. If this is the only thing that occurs when a duplicate TIN is entered, then there shouldn’t be 3 settings (Do Not Check, Warn, and Reject) to choose from. Warn needs to allow a submittal to continue with a warning that a duplicate has been entered.


The issue can be reproduced at will with the following steps:
1. Supplier Request System Setup: Check for Duplicates = WARNING
2. Supplier Template: Check Duplicate ID = WARNING
3. Enter a Supplier Registration using a duplicate TIN value.
4. System throws a hard error instead of a warning.

The issue has the following business impact:
Due to this issue, The insufficient (actually non-existent) differentiation between Reject and Warn will cause us massive issues.

Cause

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