Clicking WorkCenter Page on the Manage WorkCenter Pages Triggers Error: Pagelet needs to be configured. No Template or Instance Id is available. (Doc ID 2297345.1)

Last updated on AUGUST 15, 2017

Applies to:

PeopleSoft Enterprise HCM eBenefits - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When trying to open the eBenefits link on the Manage Workcenter Pages page, the following error is triggered:

ERROR
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Pagelet needs to be configured. No Template or Instance Id is available.

STEPS
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The issue can be reproduced at will with the following steps:
1. Click the eBenefits hyperlink (Navigation PeopleTools > Portal > WorkCenters > Manage WorkCenter Pages).

Cause

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