CRM - 360 Degree View Error: "Class Row Method GetRowset Scroll HD_360_EMP_WRK Is Invalid (Doc ID 2297526.1)

Last updated on AUGUST 28, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.1 to 9.1 [Release 9]
Information in this document applies to any platform.

Symptoms

Environment
----------------
CRM 9.1 & HCM on 9.2 PUM20 and PTools 8.52.09

Problem statement
------------------------
In an integrated environment CRM 9.2 and HCM 9.2 with an Employee sync’s successfully from HCM to CRM (Using PERSON_BASIC_SYNC and WORKFORCE_SYNC)

Error
-------
Class Row method GetRowset scroll HD_360_EMP_WRK is invalid (2,270)

Steps
--------
1) Integrate a CRM 9.2 and HCM 9.2 environment so that an Employee sync’s successfully from HCM to CRM (Use PERSON_BASIC_SYNC and WORKFORCE_SYNC)

2) In CRM, activate HD_360_REQUEST_SYNC as a synchronous service...with Outbound from CRM to HCM.

3) In HCM, activate HD_360_REQUEST_SYNC as a synchronous service...with Inbound from CRM to HCM.
4) Ping all 4 NODES: CRM node and HCM node….Ping both nodes in CRM and both nodes in HCM. Make sure it goes to SUCCESS.
5) Log into CRM 9.2 with VP1/VP1 and navigate to: Main Menu > HRHD 360 Degree View….Open any employee
In the “HR Information” section the above error is shown.


Business impact
---------------------
Users are not able to use the information from HRHD 360 Degree View - HR Information.

Cause

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