Not Able To Enable The Chat Quick Link Through Call Center > Self-Service Set-ups.

(Doc ID 2298307.1)

Last updated on AUGUST 17, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


On : 9.2 version, ERMS-MCF-CTI

The Quick links selected should get displayed in the pagelet

The pagelet selected in the Quick link is not getting displayed in the pagelet

The issue can be reproduced at will with the following steps:
1. Navigate to Setup CRM -> Product Related -> Call Center -> Self Service Configurations -> Home page
2. Search for Display Template: RC_HELPDESK --> Select the "chat with Agent" select "Display in Pagelet"
3. Navigate to "IT Service Center" --> Check the "Quick Links"


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