Not Able To Enable The Chat Quick Link Through Call Center > Self-Service Set-ups.

(Doc ID 2298307.1)

Last updated on AUGUST 17, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, ERMS-MCF-CTI

ACTUAL BEHAVIOR
---------------
The Quick links selected should get displayed in the pagelet

EXPECTED BEHAVIOR
-----------------------
The pagelet selected in the Quick link is not getting displayed in the pagelet

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Setup CRM -> Product Related -> Call Center -> Self Service Configurations -> Home page
2. Search for Display Template: RC_HELPDESK --> Select the "chat with Agent" select "Display in Pagelet"
3. Navigate to "IT Service Center" --> Check the "Quick Links"


Cause

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