EGL 9.2: User Not Receiving Email From Alert Definition

(Doc ID 2298565.1)

Last updated on AUGUST 18, 2017

Applies to:

PeopleSoft Enterprise FIN General Ledger - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
User are not receiving emails from Alert Definition.

EXPECTED BEHAVIOR
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User should receive email from Alert Definition once configured

STEPS
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The issue can be reproduced at will with the following steps:
1. Create a Query using Query Manger.
2. Define an alert definition using that query (Enterprise Components > Events & notifications > Alerts > Alert definitions)
3. Create Journal that meets query criteria
4. Run Alerts (Enterprise Components > Events & notifications > Alerts > Run Alerts)



Cause

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