Self Service Direct Deposit Enrollment Is Not Available For CS 9.2 In FLUID Mode (Doc ID 2299220.1)

Last updated on AUGUST 21, 2017

Applies to:

PeopleSoft Enterprise CS Student Financials - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On CS 9.2, an error is returned when a student attempts to setup Direct Deposit through Self Service. This is happening when logged in in FLUID mode. Successful setup can be accomplished when not in FLUID mode.

ERROR
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We are unable to display your account at this time. To access this information, contact your Bursar's office to complete your account profile.

STEPS
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The issue can be reproduced at will with the following steps:

  1. set system to use FLUID pages
  2. login to Self Service and setup Direct Deposit
  3. the message is returned

Cause

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