GP SGP: CPF PAL File - Middle Name Not Reported To CPF Board In PAL File (Doc ID 2299259.1)

Last updated on AUGUST 22, 2017

Applies to:

PeopleSoft Enterprise HCM Global Payroll Singapore - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

STATEMENT:
=========
CPF PAL file : Middle name not reported to CPF board in PAL file
We have issues with CPF reporting for some employee groups who have a middle name captured on NRIC.
From PeopleSoft name captured in PAL file is display name which is a concatenation of first name and last name.

STEPS TO REPLICATE:
===============
The issue can be reproduced at will with the following steps:
1.Make sure there is middle name exists for the employee in personal data.
2.Employee should be Singaporean citizen or PR.
3.Process payroll for employee for any month.
4. Make sure CPF data is generated.
5. Finalize Payroll.
6. Create CPF reporting data.
7. Generate PAL file.
8. Validate the name details in PAL file.

BUSINESS IMPACT:
=============
The issue has the following business impact:
Due to this issue, Middle name not reported to CPF board in PAL file

Cause

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