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E-PUM: Installation of Puppet Software Failed, GEM executable not found (Doc ID 2299896.1)

Last updated on JUNE 07, 2021

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.56 and later
Information in this document applies to any platform.

Symptoms

 

 On : 8.56 version, PeopleSoft Update Manager (PUM) Image

When attempting to install a PUM Image, the following error occurs.

ERROR
-----------------------
Installation of Puppet Software Failed, GEM executable not found

Exiting the PeopleSoft environment setup process


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Begin the installation process of a PUM Image.
2. Experience the error.
 

Cause

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In this Document
Symptoms
Cause
Solution
References


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