E-PUM GEM executable not found error while installing a PUM Image

(Doc ID 2299896.1)

Last updated on APRIL 26, 2018

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.56 and later
Information in this document applies to any platform.

Symptoms

On : 8.56 version, PeopleSoft Update Manager (PUM) Image

When attempting to install a PUM Image,
the following error occurs.

ERROR
-----------------------
Installation of Puppet Software Failed, GEM executable not found


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Begin the installation process of a PUM Image.
2. Experience the error.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the PUM Image can not be installed.

Cause

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