CRM 9.2 Configuration Steps For The Functionality "Search For Answers" In ESS SES ES CR_RC_SS_SRCH

(Doc ID 2300175.1)

Last updated on AUGUST 23, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 and later
Information in this document applies to any platform.

Goal

What are the configuration steps for the functionality "Search here for answers" in ESS ?

How is this page setup in fluid. How does this search ? Do they use Elastic search or Verity? It says the functionality is to search from Solution database. Which search engine does this ?
 

Solution

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