CRM 9.2 - MCF Chat - Push Url With Https And Www Are Not Opening A New Window While Chatting (Doc ID 2300178.1)

Last updated on SEPTEMBER 11, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms



While chatting with an employee when an agent push the url then only urls starting with http would send and push the page to the emp. When sending a url which started with https, and urls that started with www. (has no http or https prior to www.) it doesnt push the url to the employee.


Reproducing steps:
1. The Agent Accept the Chat request
2. In the Chat window, click 'Push Web Page' button
3. Enter a URL then click 'Push' or 'Push and Close' button



Cause

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