HCM PUM Image 23 Update Manager Dashboard Blank For Bugs By Product, Enhancements by Image, Enhancements by Product, Enhancements by Min Tools, Applied Bugs by Image Lag

(Doc ID 2300354.1)

Last updated on AUGUST 23, 2017

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 9.2 and later
Information in this document applies to any platform.


On : 9.2 version, HR Maintenance
PUM23 on PT8.56.01


• Bugs by Product
• Enhancements by Image
• Enhancements by Product
• Enhancements by Min Tools
• Applied Bugs by Image Lag



1. Created DB from PUM23 Image
2. Connect to Database as PS/PS
3. Go to PT > Lifecycle > Update Manager > Update Manager Dashboard > click into the Bugs By Product or any of the other pagelets which are blank goes to a PG Viewer page with a pop-up Error:

Unable to access the underlying Query Datasource. (268,54)
PT_PGPACKAGE.PT_PGInformation.OnExecute Name:InitializeFromDB
PCPC:3195 Statement:118
Called from:PTPG_API.Model.OnExecute Name:Model Statement:50
Called from:PTS_SEARCH.PivotGridSearch.OnExecute Name:Initiate Statement:53
Called from:PTPG_NUI_VWR.Activate Statement:137


Initially Pivot Grid Pagelets are blank

Click into the blank Pagelets one-by-one


See the error "Unable to access the underlying Query Datasource."


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