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Error When Changing Aid Years In Financial Aid Fluid (Doc ID 2301530.1)

Last updated on DECEMBER 27, 2019

Applies to:

PeopleSoft Enterprise CS Financial Aid - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

In CS 9.2 PUM5;

When attempting to change Aid Years in Fluid, Self Service,
the following error is emailed to the person configured in the app server to receive error messages

ERROR
-----------------------
An error has occurred in process 'PSAPPSRV' running as process ID '34047' on host 'ksis-p-as1.campus.psunv.edu'.

PeopleTools environment: Database=<HOSTNAME>; ToolsRel=8.55.13; AppsRel=Campus Solutions 9.20.00.000/SP 0;
AppServer=//%PS_MACH%:7001; Server=PSAPPSRV; Domain=<DOMAIN_NAME>; Platform=Linux

Additional information about the error may be found in the PeopleTools log file at
'<DIR>/LOGS/APPSRV_0726.LOG'

Component=SFA_SS_AWDSUMLF_FL; Market=GBL; Page=SFA_SS_AY_SEL_SCF; Menu=SFA_STUDENT_FL

User ID=<USER_ID>; Browser=IE/11.0; OpSys=WIN7;

The above error occurred while processing a request on behalf of client <IP>'.

 

A PeopleCode trace shows the following:

PSAPPSRV.8258 (482) 1-23332 12.40.44 0.007845 ErrorReturn-> 270 - Class Row method GetRowset scroll SCC_LO_FL_DVW is invalid. (2,270) SCC_FLUID.MODEL.NavigationParams.OnExecute Name:NavigationParams PCPC:219 Statement:6
Called from:SFA_SS_FLD.COMPONENTS.SFA_SS_START_PG_FL.OnExecute Name:InitializeStartPanel Statement:227
Called from:SFA_SS_FLD.COMPONENTS.SFA_SS_START_PG_FL.OnExecute Name:SFA_SS_START_PG_FL_PageActivate Statement:53
Called from:SFA_SS_FLD.COMPONENTS.SFA_SS_START_PG_FL.OnExecute Name:SFA_FL_MISC_WRK_SFA_PUSH_BTN_1__FieldChange Statement:329
Called from:SFA_SS_AWDSUMLF_FL.GBL.SFA_FL_MISC_WRK.SFA_PUSH_BTN_1.Field
PSAPPSRV.8258 (482) 1-23333 12.40.44 0.321728 Component=SFA_SS_AWDSUMLF_FL; Market=GBL; Page=SFA_SS_AY_SEL_SCF; Menu=SFA_STUDENT_FL Process flags=40150094; Mode=2004



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login as the student
2. Click on the Financial Aid Fluid tile. This will take you to the Award Summary page
3. Click 'Change' and select a different aid year

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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