Fluid UI: Clicking on Back Button To Classic Company Directory Kicks Users Out Of System (Doc ID 2302256.1)

Last updated on SEPTEMBER 10, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 to 8.55 [Release 8.4]
PeopleSoft Enterprise HCM Human Resources - Version 9.2 to 9.2 [Release 9]
PeopleSoft Enterprise HCM Time and Labor - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, PT 8.55.11 PUM19 ,Company Directory/Org Chart Viewer

When attempting to click back button in company directory and Time and Labor>Enroll Time Reporters>Assign Work Schedule ,the following error occurs.

ERROR
---------

Kicked out of PeopleSoft to a blue screen that says an error has occurred and you may attempt to sign in again.

Replication Steps
--------------------


The issue can be reproduced at will with the following steps:

Example 1 :  Clicking Company Directory Back Button from within Company Directory
1. Cleared Browser Cache, closed browser, then opened new browser for Demo Instance.
2. You have to log on with an ID that can get to Classic Company Directory.
I used USERID=DLEWIS.
But first I removed the Role=Company Directory Fluid from that account because otherwise only Fluid Company Directory would display for that user.
3. Use NavBar, Navigator Menu, and Click on the Company Directory menu item
4. From Org Chart Viewer click on the Direct Line Reports Tab, to bring up Doug Lewis’s Org Chart
From Org Chart Viewer click on the My Profile Link to bring up Doug Lewis’s Profile
5. Click the Direct Reports link for Adam Ziglar to bring up Adam Ziglar’s profile
6. Click on the Back Button (which is labeled Company Directory)
7. The screen turns white and there is a delay.
You then get kicked out of PeopleSoft to a blue screen that says an error has occurred and you may attempt to signin again.

Example 2: Clicking Company Directory Back Button from another Classic Page
8. Cleared Browser Cache, closed browser, then opened new browser for Demo Instance.
9. You have to log on with an ID that can get to Classic Company Directory.
I used USERID=DLEWIS.
But first I removed the Role=Company Directory Fluid from that account because otherwise only Fluid Company Directory would display for that user.
10. Use NavBar, Navigator Menu, and Click on the Company Directory menu item
11. From Org Chart Viewer click on the My Profile Link to bring up Doug Lewis’s Profile
12. Navigate to any Classic Page using the NavBar Navigator

Example3: Time and Labor>Enroll Time Reporters>Assign Work Schedule
13. Click on the Back Button (which is labeled Company Directory) from the Asssign Work Schedule page
14. The screen turns white and there is a delay.
You then get kicked out of PeopleSoft to a blue screen that says an error has occurred and you may attempt to signin again.


Changes

 

Cause

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