E-PIA: Missing Bubble Icon Functionality On My Worklist Email Count Greater Than 50 (Doc ID 2302274.1)

Last updated on AUGUST 30, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.53 and later
Information in this document applies to any platform.

Symptoms

On Dev environment, 9.1, 8.53

Problem statement
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Comment option is working on page 1 (1-50 cases, which are the latest cases added). However, after starting with page 2 the Comment bubble is not working.
Issue is occurring only when User has more than 50 case in my worklist.


Expected behavior
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User should be able to add comments even though more than 50 cases exist.

Replication steps
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1. Go to My Worklist.
2. Go to any of the page that has cases after the first 50 ones.
3. Click on Comment button.
4. No action is taken.


Cause

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