GP CHE - OFS Report In Dashboard - Once Finalised The Process Is Terminated Even If Incomplete Or In Error

(Doc ID 2302368.1)

Last updated on AUGUST 30, 2017

Applies to:

PeopleSoft Enterprise HCM Global Payroll Switzerland - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

OFS Report in Dashboard - Once Finalised - the process is terminated even if incomplete or in error

The OFS report is a 4 step processes :
1) Send xml file + Print
2) Get Status + print
3) Finalised to access the OFS portal
4) Get Result

However if leaving the page just after pressing the "Finalised" button and before the final step, the process is incomplete and the XML file will be deleted by the OFS

The process should not consider complete a process incomplete or in error and give access to the page for the last step.
Workaround is to delete and start from the beginning but OFS will receive several versions.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms