EAP: Matching is not creating Debit Memo if RULE_R500 is overridden on the PO Voucher (Doc ID 2303067.1)

Last updated on AUGUST 31, 2017

Applies to:

PeopleSoft Enterprise FIN Payables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Match Rule Type = DATAENTRY is setup to “Allow on Workbench”.  RULE_R500 (No receipt found) is setup with Debit Memo Category = Quantity.  PO is created for Quantity = 100 with Matching turned on, Receiving Required.  Receiver created from the PO with Quantity = 50.  1st PO Voucher created from the Receipt and Matched successfully.  2nd PO Voucher is created from the PO.  Matching is run and PO Voucher has a Match Exception for RULE_R500.  Match Exception overridden with Action = Debit Memo.  When Matching is run, no Debit Memo Voucher is created, and the PO Voucher has a Match Status = Overridden.  Debit Memo Voucher should have been created for Quantity = -50.

However, Matching does create a Debit Memo Voucher successfully, if initially, the PO Voucher was created from the PO for the entire Qty = 100, and no Receiver was created.  

STEPS
1.  Match Rule Type setup
a.  Match Rule Type = DATAENTRY
b.  Add Action = Debit Memo
c.  Check the box for Allow on Workbench

2.  Match Rules setup
a.  Match Rule ID = RULE_R500
b.  Match Rule Type = Data Entry
c.  Debit Memo Category = Quantity

3.  Match Rule Control page has RULE_R500 defined

4.  Supplier  > Location > Payables page
a.  Debit Memo Options section
b.  Check the box for Allow DebitMemo
c.  Invoice ID Suffix = DM

5.  Create a PO for the Supplier in Step 4, Qty = 100 with Matching turned on, Receiving Required
6.  Dispatch the PO
7.  Create a Receiver from the PO for Qty = 50
8.  Create 1st Voucher from the Receipt, Qty = 50
9.  Run Matching
10.  Voucher is Matched
11.  Create 2nd Voucher from the PO, for the remaining quantity
12.  Run Matching
11.  Voucher has Match Exception for RULE_R500 (No receipts found)
12.  On the Match Exception Workbench Details page, on the Override Options page, for the "No receipts found" Match Rule:
a.  Action = Debit Memo
b.  Override Reason = Quantity in Quantity in Dispute
13.  Select Action = Matching
14.  Click Run
15.  Message Log for Matching shows the Voucher was selected to match.  However, nothing is updated for:

Auto Matched - 0
Matched with Override - 0
Matched with Debit Memo - 0
Exceptions - 0

16.  Voucher > Summary page has Match Status = Overridden
17.  Click the Overridden hyperlink
18.  Match Overridden Workbench Details page has Match Status = Manually Overridden, and no other Line Details are on this page

Cause

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