E-MCF:Cannot connect to Mail box, please check username, password and mailbox credentials.

(Doc ID 2303551.1)

Last updated on SEPTEMBER 05, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.55 and later
Information in this document applies to any platform.

Symptoms

Environment:
-----------------
Tools 8.55.17 ( upgraded from .16 )
Test environment

Issue:
-----------
Unable to connect to ERMS mail after applying PeopleTools 8.55.17 Patch to the existing system which was at PeopleTools 8.55.16 when web server is started as NT services. If web server is started from PSADMIN, it will work fine.

Error:
----------
Cannot connect to Mail box, please check username, password and mailbox credentials.


Navigation:
-------------
PeopleTools -->Multichannel Framework-->Email ---->Sample Pages

Cause

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