FA FLUID Self Service - Award Decision Shows Options for Item Types with no Approved Actions (Doc ID 2304087.1)

Last updated on SEPTEMBER 05, 2017

Applies to:

PeopleSoft Enterprise CS Financial Aid - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : CS 9.2 Fluid Self Service

ACTUAL BEHAVIOR
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When using FLUID Self Service, students are able to perform an 'accept' action on certain grant item types.

EXPECTED BEHAVIOR
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These item types should be 'view only' and not subject to any actions taken by students

STEPS
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The issue can be reproduced at will with the following steps:
1) Go to the student Homepage
2) Click on the Financial Aid tab
3) Click on the Accept/Decline Awards page.
4) For Category = Grant, click the Edit button. The Award decision drop downs against the category "Grant" will get enabled with the options "Accept, Reset".

WHAT IS WORKING
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In Classic self service, the results are as expected. Also, the bottom-line functionality remains the same as classic, as students are not ultimately able to modify these item types in any way.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users report students are confused by the behavior which is different than they are used to

Cause

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