After the Denied Work Item is Resubmitted, it is not Removed from the Originators Worklist (Doc ID 2304317.1)

Last updated on SEPTEMBER 07, 2021

Applies to:

Symptoms

The denied work item does not leave the originators worklist.

When a transaction is denied back to the originator, the originator will receive a denied work item in their worklist. If the originator goes to that transaction, makes a change and saves / resubmits it back into workflow, the denied work item does not leave their worklist. 


identified this as happening with Purchase Orders and Vouchers. 

Denied Worklist items should be removed after they had been resubmitted for approval.


The issue can be reproduced at will with the following steps:
Steps to reproduce:
Step 1: Log in as an Approver and deny a transaction back to the originator from the worklist
Step 2: Log in as the originator of the transaction and validate the denied work item is in their worklist
Step 3: Make a change on the transaction and save / resubmit the item back into workflow
Step 4: Validate the item did go back into workflow
Step 5: Check the originators worklist and you will see the denied work item is still there

The issue has the following business impact:
Due to this issue, users have worklist items they should not have

Cause

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