E-QR: Query Viewer Excel Download Links Cause User To Get Kicked Out Of PIA

(Doc ID 2304500.1)

Last updated on SEPTEMBER 05, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.54 and later
Information in this document applies to any platform.

Symptoms

When using Query Viewer (Reporting Tools > Query > Query Viewer), clicking Excel download links were causing all users to get kicked out of PIA.  Users received the following error:
 
"An error has occurred.
You can try to connect again.
If you can not log in, contact your system administrator"

This was only occurring for Query Viewer and not Query Manager.

Cause

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