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How to Troubleshoot Performance Issues for Communication Generation, or Process SCC_COMMGEN (Doc ID 2304886.1)

Last updated on JULY 05, 2020

Applies to:

PeopleSoft Enterprise CS Campus Community - Version 9 to 9.2 [Release 9]
Information in this document applies to any platform.


This document contains performance troubleshooting guidelines for the Campus Solutions Communication Generation process (also known as application engine process name SCC_COMMGEN).

Poor performance can often be a result of several contributing factors. Gathering and reviewing specific details about an environment and setup can be useful in diagnosing the issue. The following checklist can be used to help identify possible areas of focus, allowing users to isolate and correct the performance problem.

Troubleshooting Steps

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In this Document
Troubleshooting Steps
 1. Gather and Review Environment Details
 2. Review Hardware/Software Requirements
 Campus Solutions  9.0
 Campus Solutions  9.2
 3. Gather and Review Performance Specifics
 4. Evaluate Layout of RTF Template
 5. Review System Configuration, Such as JVM Parameters
 6. Archive MetaData
 7. Email Validation
 8. Known Batch Size Limitation

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