AAF To Trigger Display Alert Is Not Showing The Popup Window On Fluid Pages

(Doc ID 2306001.1)

Last updated on SEPTEMBER 10, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Employee Self Service - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Other

ACTUAL BEHAVIOR
---------------
Display alert is not getting displayed

EXPECTED BEHAVIOR
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Display alert should get displayed even after meeting the conditions

STEPS
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The issue can be reproduced at will with the following steps:
1. Define the policy and activate it: "When a New Self-Service Helpdesk Case is Presented”
2. create a case check if the Display alert is getting displayed



Cause

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