E-PORTAL: "Invalid Userid/Password" Error When Clicking on the Recruting Home Tile from IHub (Doc ID 2306153.1)

Last updated on SEPTEMBER 12, 2017

Applies to:

PeopleSoft Enterprise PRTL Interaction Hub - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

When the Recruiting Home Tile is enabled and displayed in Portal (IH) it logs out user immediately asking for ID and password. This does not happening with Company directory or other dashboards.

ERROR
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Invalid Userid/Password

STEPS
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The issue can be reproduced at will with the following steps:
1. Log into iHub
2. Navigate to: Human Resources -> Recruiting -> Recruiting Home
3. The user gets kicked out with "Invalid Userid/Password"

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot .

Cause

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