Print Attachments Fail To Appear In Print Report In Manage Job Application - Applicant Detail Report - EXOpenExport() failed: file creation error - When PS_FILEDIR Is Set To An Unmapped Server Share

(Doc ID 2306357.1)

Last updated on SEPTEMBER 28, 2017

Applies to:

PeopleSoft Enterprise HCM Talent Acquisition Manager - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Other Issue with Talent Acquisition Manager

Print Attachments Fail To Appear In Print Report In Manage Job Application 

ACTUAL BEHAVIOR
---------------
When printing, the content selected is not part of the report
 
EXPECTED BEHAVIOR
---------------
When printing, the content selected should be part of the report

 

This is happening in the Application Details Report (HRS_BIP_APPL). From a trace, we can see the following error:


PSAPPSRV.4744 (41) 1-154815 14.02.09 0.000000 142: &destination = GetEnv("PS_FILEDIR");
PSAPPSRV.4744 (41) 1-154816 14.02.09 0.000000 143: If None(&destination) Then
PSAPPSRV.4744 (41) 1-154817 14.02.09 0.000000 146: &strRptOutputDir = &destination | &strDirSep | "XMLP" | &strDirSep | UuidGen();
PSAPPSRV.4744 (41) 1-154818 14.02.09 0.000000 147: CreateDirectory(&strRptOutputDir, %FilePath_Absolute);

PSAPPSRV.4744 (41) 1-171866 14.02.12 0.000000 Str[15]=system-temp-dir
PSAPPSRV.4744 (41) 1-171867 14.02.12 0.000000 Temp=#294 Value[49]=E:/PS_CFG_H92DMO/appserv/H92DMOap/files/XMLP/TEMP

PSAPPSRV.4744 (41) 1-171875 14.02.12 0.000000 2434: %This.setPDFConversionData(&sOutputFile); /* OIT Merge */
PSAPPSRV.4744 (41) 1-171876 14.02.12 0.000000 call private setPDFConversionData params=3
PSAPPSRV.4744 (41) 1-171877 14.02.12 0.001000 Str[76]=\\psfilh7\e$\temp\XMLP\4586812

PSAPPSRV.4744 (41) 1-171896 14.02.12 0.000000 4083: Local string &sOutputDir = GetDirectoryFromPath(&sOutputFile);
PSAPPSRV.4744 (41) 1-171897 14.02.12 0.000000 call ext PSXPFUNCLIB.FUNCLIB FieldFormula fcn=GetDirectoryFromPath #params=1
PSAPPSRV.4744 (41) 1-171898 14.02.12 0.000000 Temp=#297 Value[76]=\\psfilh7\e$\temp\XMLP\45868129-8e87-11e7-8aab-a12

SAPPSRV.4744 (41) 1-172255 14.02.12 0.000000 34: If Not &oFOPocessor.setConvert2PDFArray(&inputFiles, &rptInd - 1) Then
PSAPPSRV.4744 (41) 1-172256 14.02.12 0.000000 PCodeWTL(1/3): inputFile path is: \\psfilh7\e$\temp\XMLP\45868129-8e87-11e7-8aab-a12b338a8ce7\HRS_BIP_APPL.pdf
PSAPPSRV.4744 (41) 1-172257 14.02.12 0.000000 PCodeWTL(1/3): inputFile path is: \\psfilh7\e$\temp\XMLP\45868129-8e87-11e7-8aab-a12b338a8ce7\500059_RES_header.html
PSAPPSRV.4744 (41) 1-172258 14.02.12 0.000000 PCodeWTL(1/3): inputFile path is: \\psfilh7\e$\temp\XMLP\45868129-8e87-11e7-8aab-a12b338a8ce7\5000595000594test.pdf
PSAPPSRV.4744 (41) 1-172259 14.02.12 0.000000 40: &bRet = &oFOPocessor.generateOutput(&sXSLTemplateFile, &sXMLDataFile, &sXliffFile, &sOutputFile, &iOutputFormat);
PSAPPSRV.4744 (41) 1-172260 14.02.12 0.003000 PCodeWTL(1/3): xmlpublisher PTFOProcessor.generateOutput called. XSL file:E:\PS_CFG_H92DMO\appserv\H92DMOap\files\XMLP\46454c68-8e87-11e7-8aab-a12b338a8ce7\Proc\HRS_BIP_APPL_2.xsl Data file:\\psfilh7\e$\temp\XMLP\45868129-8e87-11e7-8aab-a12b338a8ce7\HRS_BIP_APPLICATION.xml Xliff file: Output file:\\psfilh7\e$\temp\XMLP\45868129-8e87-11e7-8aab-a12b338a8ce7\HRS_BIP_APPL.pdf Format:2
PSAPPSRV.4744 (41) 1-172261 14.02.13 0.518000 PCodeWTL(1/3): Timeout interval: 20
PSAPPSRV.4744 (41) 1-172262 14.02.13 0.000000 PCodeWTL(1/3): xdoCfgFile: e:\psoft\pt8.55/appserv/xdo.cfg
PSAPPSRV.4744 (41) 1-172263 14.02.13 0.001000 PCodeWTL(1/3): outputDir location: \\\psfilh7\e$\temp\XMLP\45868129-8e87-11e7-8aab-a12b338a8ce7
PSAPPSRV.4744 (41) 1-172264 14.02.13 0.000000 PCodeWTL(1/3): Exe File: e:\psoft\pt8.55\bin\server\winx86\pspdfexport.exe
PSAPPSRV.4744 (41) 1-172265 14.02.13 0.000000 PCodeWTL(1/3): Input File: \\psfilh7\e$\temp\XMLP\45868129-8e87-11e7-8aab-a12b338a8ce7\500059_RES_header.html
PSAPPSRV.4744 (41) 1-172266 14.02.13 0.000000 PCodeWTL(1/3): Input File: \\psfilh7\e$\temp\XMLP\45868129-8e87-11e7-8aab-a12b338a8ce7\5000595000594test.pdf
PSAPPSRV.4744 (41) 1-172267 14.02.13 0.000000 PCodeWTL(1/3): Output File: \\\psfilh7\e$\temp\XMLP\45868129-8e87-11e7-8aab-a12b338a8ce7\HRS_BIP_APPL_1.pdf
PSAPPSRV.4744 (41) 1-172268 14.02.13 0.000000 PCodeWTL(1/3): Config File: e:\psoft\pt8.55\appserv\pspdfexport.cfg
PSAPPSRV.4744 (41) 1-172269 14.02.13 0.505000 PCodeWTL(1/3): PSPDFExport process output is: EXOpenExport() failed: file creation error (0x0022)

PSAPPSRV.4744 (41) 1-172270 14.02.13 0.000000 PCodeWTL(1/3): File conversion for array of inputFiles - exit value is: 34

PSAPPSRV.4744 (41) 1-172372 14.02.13 0.000000 PCodeWTL(1/3): xmlpublisher PTPDFMerger.mergePDFs called. Input filess:[Ljava.lang.String;@3d086816 Output file:\\psfilh7\e$\temp\XMLP\45868129-8e87-11e7-8aab-a12b338a8ce7\HRS_BIP_APPL_out.pdf
PSAPPSRV.4744 (41) 1-172373 14.02.13 0.003000 PCodeWTL(1/3): xmlpublisher PTPDFMerger.mergePDFs error. Input filess:[Ljava.lang.String;@3d086816 Output file:\\psfilh7\e$\temp\XMLP\45868129-8e87-11e7-8aab-a12b338a8ce7\HRS_BIP_APPL_out.pdf
Exception:\\psfilh7\e$\temp\XMLP\45868129-8e87-11e7-8aab-a12b338a8ce7\HRS_BIP_APPL_1.pdf (The system cannot find the file specified)

 


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigation: Main Menu>Recruiting>Search Job Openings >Manage Job Opening>Click Application icon >Print
2. Select the boxes in the attachment type section that have content available.
3. Click generate report, but none of the transcripts, professional references or licenses are part of the report.

Cause

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