EAP 9.2: Attachment Failed To Download (18036,10014) File Not Found (18036,10012) Error Messages On Voucher Attachments When Using Server Type URL (Doc ID 2306372.1)

Last updated on SEPTEMBER 11, 2017

Applies to:

PeopleSoft Enterprise FIN Payables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

ISSUE:

Having configured at the Administer File Attachments settings to Pick an Active Server Type of URL, Users are able to successfully upload attachments for Voucher transactions at the Header level, and the system properly updates the below 2 delivered Records with the information needed:

- PS_AP_VCHR_ATT
- PS_PV_ATTACHMENTS

However, when the User tries to click on the Attachment link in order to view it, an Error Message is triggered by the system stating that the file cannot be found.

REPLICATION STEPS:

     1.- Log into the FSCM Online Application as User ID VP1
     2.- Navigate to: PeopleTools > Utilities > Administration > URLs
     3.- Create a brand new URL definition
     4.- Navigate to: Set Up Financials/Supply Chain > Common Definitions > File Attachments > Administer File Attachments
     5.- Click on the Add URL Server button
     6.- On the new line, at the 'Server/Record Name/URL Id' column, enter the name of the URL created
     7.- Set the Pick Active Server drop down list to the ID value of the newly added URL Type row
     8.- Save the changes
     9.- Navigate to: Accounts Payable > Vouchers > Add/Update > Regular Entry
     10.- Create a brand new Voucher, and save the changes
     11.- At the Invoice Information tab, click on the Attachments link available
     12.- Click on the Add Attachment button
     13.- Browse and select a file that can be used for attachment
     14.- Attach the file, and save the Voucher transaction
     15.- Query delivered Record PS_AP_VCHR_ATT to confirm that a new row has been added for this Voucher Attachment
     16.- Query delivered Record PS_PV_ATTACHMENTS to confirm that a new row has been added for this Voucher Attachment
     17.- At this stage, go back to the Voucher Attachments page, and click on the attachment link to open it
     18.- The system throws an Error Message

To gather more information concerning this scenario and its related problem, refer to the available Replication Steps Word Document here linked containing the complete configuration and the replication steps necessary to reproduce the issue.

ERROR MESSAGE:

" Attachment failed to download. (18036,10014) File not found. (18036,10012) "

ACTUAL RESULT:

While attachments seem to be able to get uploaded successfully, when a User tries to download the attached files, an Error Message comes up. Users are unable to view any uploaded attachments.

EXPECTED BEHAVIOR:

Users should be able to download, and view properly, any attachments successfully uploaded at the Voucher Header level.

 

Cause

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