My Oracle Support Banner

EAR 9.2: Maintenance Worksheet With Refund A Credit Item Triggers Error Message (6050,144) (Doc ID 2306630.1)

Last updated on SEPTEMBER 11, 2020

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

ISSUE:

When a Maintenance Worksheet is created to refund a credit to a Customer, the system throws a Warning Message stating that refunds for the selected Business Unit cannot be processed by Accounts Payable, even though the proper configuration is put in place.

The same issue was already reported through <Bug 22093390> (AR: Incorrect Message On Maintenance Worksheet While Doing Refund), and should have been fixed in FSCM 9.2 Image #16. It seems as if the problem resurfaced.

REPLICATION STEPS:

     1.- Log into the FSCM Online Application as a Receivables User
     2.- Navigate to: Accounts Receivable > Receivables Maintenance > Maintenance Worksheet > Create Worksheet
     3.- Define Business Unit US001, and Customer ID USAMC408
     4.- Build the Maintenance Worksheet
     5.- At the Worksheet Application page, perform the below tasks:
          - Entry Type - Refund A Credit
          - Reason = OVRPY
          - Select Item ID OC-147, which automatically sets Type 'RC' and Reason 'OVRPY'
     6.- Save the changes on the Maintenance Worksheet
     7.- The system throws an Error Message

To gather more information concerning this scenario and its related problem, refer to the available Replication Steps Word Document here linked containing the complete configuration and the replication steps necessary to reproduce the issue.

ERROR MESSAGE:

     " Warning -- Refunds for this Business Unit cannot be processed by Accounts Payable (6050,144)
       A refund has been selected on this worksheet. The Receivables business unit for the refund has no AP Business Unit related and/or no AP origin id. Or the Customer ID of the refund Item has no related Supplier ID. Go to Receivables under Business Unit Related, select Receivables Definition, Accounting Options 2 page to enter the related AP Business Unit and/or AP origin id. Or go to Customers, General Information, Additional General Information to enter the related Supplier ID.Or go to Suppliers,Supplier Information,Add/Update,Supplier to enter related customer id in Identifying Information tab of Supplier. "

ACTUAL RESULT:

The Error Message is confusing the Functional Users, leading to have doubts on the current configuration, even though all points out to be correct.

EXPECTED BEHAVIOR:

The Maintenance Worksheet should be able to get successfully saved, without the Error Message being triggered.

 

NOTE: In the  attached document, user details / company name / address / email / telephone number represent a fictitious sample (based upon made up data used in the Oracle Demo Vision instance).  Any similarity to actual persons, living or dead, is purely coincidental and not intended in any manner.

 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.