Last updated on SEPTEMBER 12, 2017
Applies to:PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.
When a Maintenance Worksheet is created to refund a credit to a Customer, the system throws a Warning Message stating that refunds for the selected Business Unit cannot be processed by Accounts Payable, even though the proper configuration is put in place.
The same issue was already reported through <Bug 22093390> (AR: Incorrect Message On Maintenance Worksheet While Doing Refund), and should have been fixed in FSCM 9.2 Image #16. It seems as if the problem resurfaced.
1.- Log into the FSCM Online Application as a Receivables User
2.- Navigate to: Accounts Receivable > Receivables Maintenance > Maintenance Worksheet > Create Worksheet
3.- Define Business Unit US001, and Customer ID USAMC408
4.- Build the Maintenance Worksheet
5.- At the Worksheet Application page, perform the below tasks:
- Entry Type - Refund A Credit
- Reason = OVRPY
- Select Item ID OC-147, which automatically sets Type 'RC' and Reason 'OVRPY'
6.- Save the changes on the Maintenance Worksheet
7.- The system throws an Error Message
To gather more information concerning this scenario and its related problem, refer to the available Replication Steps Word Document here linked containing the complete configuration and the replication steps necessary to reproduce the issue.
" Warning -- Refunds for this Business Unit cannot be processed by Accounts Payable (6050,144)
A refund has been selected on this worksheet. The Receivables business unit for the refund has no AP Business Unit related and/or no AP origin id. Or the Customer ID of the refund Item has no related Supplier ID. Go to Receivables under Business Unit Related, select Receivables Definition, Accounting Options 2 page to enter the related AP Business Unit and/or AP origin id. Or go to Customers, General Information, Additional General Information to enter the related Supplier ID.Or go to Suppliers,Supplier Information,Add/Update,Supplier to enter related customer id in Identifying Information tab of Supplier. "
The Error Message is confusing the Functional Users, leading to have doubts on the current configuration, even though all points out to be correct.
The Maintenance Worksheet should be able to get successfully saved, without the Error Message being triggered.
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