My Oracle Support Banner

EBen - Cannot Complete Life Event with Single Letter if No Other Three-letter Life Event Exists with Same First Letter e.g. M and MAR (Doc ID 2306679.1)

Last updated on FEBRUARY 06, 2019

Applies to:

PeopleSoft Enterprise HCM eBenefits - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

In eBen Life Event, three-letter Life Event does not work if there is no single letter Life event
with the same letter as is in position one on three-letter Life Event

REPLICATION STEPS
-----------------------
Example 1: EMC=EventMarriageCloned
e.g. EMC but no E Marriage Life Event does not work
however MAR with a M Marriage Life Event does work

Replication steps:
1. Create the EMC translate for EventMarriageCloned
2. Clone a previously cloned Marriage Life Event C
3. Life Event rule for EMC - 45 days, Allow creation of manual FSC event
4. Action Items for EMC - Set step 700 as having Document Upload as a dependency
5. Add row for EMC EventMarriageCloned to Event Category EMPL
6. Configured Document Upload for EMC event in Set UP HCM > Common Definitions area > Attachments
Note 1 - there is no 'E' marriage event.
Note 2 - Row 500 on delivered M event page uses EF_W3EB_DEPBEN_RVW for the Transaction Page
Customer changed this Transaction page to EF_W3EB_DEPBEN_SUM after cloning the M event the first time.
The ..._SUM page will be used for ALL cloned Marriage events.

7 Identify an employee who is single. Create an employee self-service login
8. Create the EMC Marriage Life Event.
9. Cannot complete the Enrollment as the Document Upload step is not
recognized.
10. Benefits Election Review page will not render correctly


Replication steps where there is a M event and an MAR event
1. Create the MAR translate for EventMarriageCloned
2. Clone a previously cloned Marriage Life Event C (not the delivered Marriage Event M)
3. Life Event rule for MAR - 45 days, Allow creation of manual FSC event
4. Action Items for MAR - Set step 700 as having Document Upload as a dependency
5. Add row for MAR EventMarriageCloned to Event Category EMPL
6. Configured Document Upload for MAR event in Set UP HCM > Common Definitions area > Attachments
Note 1 - there is a 'M' marriage event.
Note 2 - Row 500 on delivered M event page uses EF_W3EB_DEPBEN_RVW for the
Transaction Page
Customer changed this Transaction page to EF_W3EB_DEPBEN_SUM after cloning
the M event the first time.
The ..._SUM page will be used for ALL cloned Marriage events.

7 Identify an employee who is single. Create an employee self-service login
8. Create the MAR Marriage Life Event.
9. Completed the Event as the document upload is recognized.
10. Benefits Election Review page rendered correctly


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.