Person (Business Contact) Record - Error When Info Is Duplicated On The 2nd Entry.

(Doc ID 2307998.1)

Last updated on SEPTEMBER 15, 2017

Applies to:

PeopleSoft Enterprise CRM Support - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

ISSUE

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Person (Business Contact) - Error when info is duplicated on the 2nd Contact Info Entry.

 

STEPS

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1. Customers CRM > search Person
2. Open any existing Person
3. Go to Contact Info tab
4. Click on the second contact info entry
The Contact Info Entry is a different entry business
5. Put the same email address for Email type Business
6. Click OK
7. Click Save
Get this error:
the entered abailey@saratoga_psft.com exists more than once for the purpose type Business

If click Ok here, the error message keeps popping up, so the users have to get out and do the Search person again, open the same person Ann Bailey
Click 'Create Entry', and put the same email address and you are able to save

So the system does not allow the same information on the 1st and 2nd line.
However , it will allow the same information (email or phone) on the 3rd, 4th, 5th, etc. lines.

This has created issue with customer's data and causing the users to get errors all throughout the system.

Cause

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