Supplier Approval Request - Row Remains in the Manage Approval Request Page in a Pending Status until all Approvers have Approved the Supplier Request.

(Doc ID 2307999.1)

Last updated on OCTOBER 20, 2017

Applies to:

PeopleSoft Enterprise SCM Purchasing - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

First Approver still sees Supplier Registration transactions that have already been approved.   After the first Approvers completes his/her approval and the Supplier Request moves on to the next Approver, the first Approver should no longer see the Pending change request in the Manage Request Approval page.

9.2 introduces the ability for Supplier Registration transactions (e.g. requests to be added as a Supplier) to be initiated via either the SUPPLIER or EMPLOYEE portal. A delivered workflow (SUP_OB_SUPPLIER) supports the approval of these Supplier Registration transactions. As is the case with any other PeopleSoft Approval Framework workflow, multiple stages, paths, steps, etc can be set up for this workflow.

However, in establishing a simple two stage workflow, we have found a defect in terms of functionality. Approvers can access the Manage Request Approval (Main Menu > Suppliers > Supplier Registration. With the two stage workflow in place, this page becomes useless to users within the first stage of workflow very quickly in terms of allowing them to understand which transactions require their action.

The Manage Request Approval page will display all transactions pending approval to them, even if the transaction has been approved for the first stage of workflow and is now awaiting action within the second stage of workflow.




The issue can be reproduced at will with the following steps:

  1. Setup Supplier Approval for multiple approvers.
  2. Create a Supplier Request.
  3. Verify that the Supplier Request shows in the First Approvers Manage Request Approval page.
  4. First Approvers, approves the request.
  5. Verify that the Supplier Request remains in the Manage Request Approval page.
  6. Complete all the Approval Steps.
  7. It is now that the Supplier Request is removed from the Manage Request Approval page for all Approvers.



The issue has the following business impact:
Due to this issue, Supplier Approval Requests remain in the Manage Approval page and confuse the Approvers.

Cause

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